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Your own Virtual Receptionist for a fraction of the cost

Benefit from a virtual receptionist seven days per week, with features like call transfers, email capture, text message delivery and a more customisable call experience. It's the perfect solution for growing businesses.

Tinishe, Flamingo Digital virtual receptionist

🏆 Great service

👍 Get started with a free trial

💸 Best price guarantee

⏰ Same day set up

Let your virtual receptionist capture every opportunity 

 

See how we can benefit your business 👍

Our virtual receptionist service ensures your calls are always covered, be it new leads, customer service or complaint handling.

 

Our dedicated team will be trained on your account, ensuring they understand your business, its brand and how you'd like your calls to be taken.

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A few extra perks that come as standard 🏆

Extend your opening hours 🕰️

Don't let a new opportunity be missed just because it's past 17:30; our virtual receptionists make sure your calls are answered even outside of office hours.

Capture every detail 🔎 

We capture all the essential details from your callers, including name, phone number, email and reason for the call. This ensures that you don’t have to waste time chasing details and have everything to hand, ready to respond when you can give your customers your full attention.

 

A dedicated team waiting for your calls ☎️

Are you struggling to answer more than one call at once? As soon as you divert your calls to Flamingo Digital, our UK-based team and state-of-the-art technology are ready to back up your business.

The voice of your business 📣 

Our expertly trained UK-based team answers every call just as you'd like. Our virtual receptionist service provides seven days of coverage as standard, so you never need to worry about missing a call again; you and your business also benefit from extended opening hours free of charge.

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Our range of bundles

Our virtual receptionist service will capture the details below, if you require any other details to be captured or have more bespoke requirements please review our outsourced call centre solutions.

  • Caller's name

  • Company name

  • Contact number

  • Email address or customer number

  • Brief reason for the call

  • Internal call patches

  • Transfer calls to landlines or mobiles  £0.20 per transfer

 

Take us for a test drive

Still not sure?

 

Take us for a free no-obligation test drive for seven days to see how we can smoothly integrate with your business.

Lets start growing your business today

Image by Jean-Philippe Delberghe

Focus on growing your business, while we focus on taking your calls

Switchboard services included

Our trial lets you experience our full paid service free for 7 days, We're sure both you and your callers will be impressed by our Customer Service Superheroes and the extra time you'll have in your diary once you've been freed from your phone. 

Hotel Receptionist
Mobile Customer

Divert your calls

We provide every new customer with a unique divert number free of charge, this enables you to use your existing phone number avoiding any disruption to your customers or marketing plans. You simply divert that number to us when you need us, this can be at all times, when busy, when engaged or out of hours.

Access your messages when you need them

We email you a copy of every message we take, you also give every customer access to our online portal, helping you to keep track of the calls. Simply enter your username and password on and you can view all the information we have collected, call logs, set availability, view historical records and more.

Messaging

A solution that delivers

Our team will familiarise themselves with your business and deliver exceptional service, for a fraction of the cost of hiring new recruits. It’s a great way to be cost-efficient and ensure you can put your time and resources into other things.

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Happy Woman

"Flamingo Digital's virtual receptionist service gives me the freedom to only take calls when I can fully focus on my customers"

Sarah Henson
Founder
 A and J Trading

Start benefiting from a professional solution today

An authentic voice to represent your business

We might call them virtual receptionists, but all our receptionists are 100% real and based in our Nottingham office, it's the prefect opportunity to banish bots and give your customers an award winning service.

The right fit for you

Flamingo Digital provide a full suite of outsourced solutions; if you need a basic message-taking service, you can check our telephone answering service here. On the other hand, if you require a completely bespoke call handling service with features such as payment taking, CRM access, engineer callouts, etc., take a look out for the outsourced call centre page here.

Save money and time

You might be shocked at how cost-efficient it is to send your calls to Flamingo Digital rather than hire in-house. Contact our onboarding team today for a breakdown of how much your business will save.

Online portal

Keep up with all your call stats messages and more via our online client portal. It's free to use and is available to all our customers regardless of your package.

Listen to our team in action 🎧

Sample Call - 23_11_2023, 12.05Artist Name
00:00 / 00:34

A call taken by one of our team

Callers name anonymised for privacy

  • About Flamingo Digital
    Flamingo Digital was created to seamlessly integrate with your business and its needs, acting as a cost-effective extension of your in-house team. Right from the start, we provide you with a dedicated business manager who will personally assist you, taking the time to understand your business and its needs in order to deliver an efficient and streamlined service. Once a solution has been tailored to you, your account can be set up and ready for you to route calls in as little as 60 minutes. Operating from our head office in the heart of the Midlands just outside of Nottingham city centre, we are ideally located to provide business support services across the UK. Our management team provide over five decades of combined sector expertise, combining this with the substantial investments made into our technology and our people we are confident Flamingo Digital are best placed to treat your business calls with the respect they deserve.
  • Quality control
    With calls, quality matters. That’s why our agents only go live handling your calls once they have completed our in-house training academy, designed to ensure all our staff have a full understanding of our systems, processes and client expectations. Once call handling begins, we perform in-house QA on all our virtual receptionists, track daily and monthly performance figures and continually run reward-based incentive schemes to make sure our expected levels of service are maintained. Flamingo Digital aims to make the outsourcing of your phone service efficient and easy. Confusing tariffs, a lack of transparency, and unprofessional agents are commonplace throughout most outsourcing services. However, Our virtual receptionist service provides your business with professionally answered calls in your business name, 7 days a week, 7:00am - 7:00pm. All of our call handlers are based in our Nottingham office and have completed our in-house training program to ensure excellent standards are upheld. Whenever you need us to take your calls for you, simply reroute your calls to the 'divert number' we will provide you with. We will then forward you a message via email or text, relaying the caller's contact details and reason your calling, all for just £0.50 per call. Take a free trial today and see how we can benefit your business.
  • Cut costs improve service
    Quality control is one of the most critical parts of our business. We provide business owners and entrepreneurs with consumer-facing services, so we must get it right. Our management team have put in place multiple levels of safeguards including adaptive staff training, live and recorded call monitoring, weekly and monthly KPI targets and ever-evolving technological support, Flamingo Digital was built with customer service at its core. As part of our commitment to SME'S across the UK, we provide a dedicated account manager, free divert number set up, free call forwarding and some of the best value tariffs in the industry, let us empower your business today.
  • Simply divert your line when you need us
    Once your up and running we assign you a unique dedicated phone number, you simply divert your calls to that number whenever you need our help, the number can be local to your business or a national marketing number such as 0800 or 0333. You have a range of options you can choose from, for example, you can divert calls all the time, when busy, when engaged or just out of hours. You can even apply the same rules to incoming calls on your mobile phone. As soon as the divert is activated our agents will begin responding to your customers as if we worked directly for you and were located in the same building, it's the ultimate on-demand support solution.
  • Take better care of your clients
    Showing your clients that you care is crucial, at the end of the day we all want to feel appreciated and important, especially when we’re paying for a service or product. In today's fast-paced environment businesses must respond quickly to customer enquiries and complaints to make sure they don’t lose them to a competing business. Considering that the latest data indicates that it's 5x cheaper to retain an existing customer than it is to acquire a new one this mindset is more critical than ever. Imagine for a moment if you were calling a new business for the first time only to be greeted with a voicemail, it doesn't set the most professional impression. Did you know that 80% of customers who get sent to voicemail never leave a message? How many customers have you missed out on, simply because you couldn’t get to the phone?
  • Increase your customer acquisition
    Never unnecessarily lose a client again. Let Flamingo Digital help you break through common barriers to client conversion with our virtual answering service. Through Flamingo Digitals live assistance, increased customer acquisition is well within your reach, and it’s easier than ever. We’ll save you time by connecting you with potential customers and screening out annoying cold calls, so you can focus on running your business. ​ Our answer service provides live, UK-based virtual receptionists, so your customers never have to deal with a confusing A.I. automated system again. While A.I. technology is impressive, it can be difficult to navigate and bothersome for potential clients. We’ve all been there before, not being able to reach a friendly voice on the other end of the line when you’re in need of support is beyond frustrating. When it comes to customer satisfaction, it is clear that nothing can replace human and personal connection.
  • We know how important your calls are
    When you're running a business or working from home, your calls can be mission-critical to your company's success. When you improve your business's efficiency you can spend your time focusing on the important things - like providing exceptional service to your customers.We offer a range of telephone answering services that not only save you time and money but ensure that your customers are getting the answering service they deserve. You've worked hard building up your business, let us care for your customers as much as you do. Because this ethos is the foundation of Flamingo Digital Ltd, we give every client access to an online portal, this portal enables you to track your calls, view messages for yourself, your business and company-wide. You can even set availability for yourself and your teammates at the click of a mouse. Need call transfers to be put on hold and ask us to take a message instead? just log in and mark the correct staff member as "unavailable" or "on holiday" the change is instant and updates the Flamingo Digital CRM automatically for any of our agents that take calls on your account.
  • Always a voice never a voicemail
    On average more than 75% of people who hear a voicemail don't leave a message, for your business this could be a lost lead, an existing customer with an urgent query, a staff member trying to notify you they will be late. The simple act of one missed call can result in a cascade of avoidable problems for your business. Our incredible value phone answer service packages can provide twelve hours of coverage seven days per week for just £0.39p. A few pence per day pales into insignificance compared to the cost of an in-house staff member, with ever-increasing minimum wages costs and overheads increasing the difference becomes more and more apparent. We understand that trusting a third-party organisation with one of your most valuable assets (your customers) can feel like a daunting prospect. But rest assured Flamingo Digital was born with customer service at the heart of what we do, it's also another reason why we don't tie customers into long term contracts. It's in our best interest to consistently maintain the service levels you will soon come to expect and work with you to design a bespoke answering service that's right for you, your business and your customers.
  • Fast setup, minimal cost
    Business moves fast, that's why we have a team of dedicated account managers ready to respond when you need them. We can provide same-day set-up and have scalable solutions that can be deployed as your business grows. We can have a new number live in as little as 5 minutes, so why not put us to the test by utilising our free trial offer? Make full use of our virtual number service for seven days with no obligation, just let us know the area code you'd like (or a national number if required) and we can start your activation process immediately. Flamingo Digital offer a wide range of service designed to power your business, if you need any of or other solutions such as call answering or business broadand then make sure you use the widget to request a call from our onboarding team, they will likely be able to offer you a "bundle deal" making sure you get the very best possible price for the service that you require.
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