Hello Ai
Leverage the immense power of generative AI blended with human support, welcome to Fusion from Flamingo Digital.
The AI receptionist with a human touch
​​Handle your calls 24/7 with our AI receptionist that sounds like a human. Take hundreds of calls simultaneously without ever having to worry about capacity, all backed up by a team of UK-based call-handling experts who can instantly step in the moment a human touch is required.​​​
It's time to kill the call centre
Hold times just entered the history books
With Fusion by Flamingo, our AI phone receptionist service, your customers are greeted instantly, no matter how many calls are coming in.
Thanks to smart automation and seamless handovers to human agents when needed, long hold times are a thing of the past, delivering faster, more efficient service every time.
Ready to harness the power of Ai?
Seamless human handover
Our AI virtual receptionist can seamlessly transfer calls to you whenever required, ensuring a smooth and efficient handover. You can also set your availability in our online portal, allowing you to choose the most convenient times to take calls.
Detailed call transcripts
After every call, you can access a full transcript along with detailed call statistics, giving you complete visibility over each interaction. This feature allows you to review conversations, track performance metrics, and gather insights to enhance customer service quality.
Real time bookings
Our AI receptionist can handle real-time bookings by integrating directly with your CRM, allowing appointments to be scheduled instantly and accurately. This feature is perfect for restaurants or professional services, streamlining reservation management and freeing up valuable time.
Build your perfect agent
You can build the ideal AI receptionist tailored specifically to your business by customising its knowledge base to reflect your services, policies, and preferences. This ensures the AI handles enquiries accurately and consistently, delivering a personalised experience that aligns with your brand.
Effortlessly Smooth, Unfailingly Professional
Our AI receptionist doesn’t just handle calls; it masters them. With the poise of a well-trained butler and the wit of your sharpest team member, it engages with customers in a way that feels human, warm, and entirely on-brand. From answering FAQs to addressing complex requests, it’s quick, responsive, and never a moment of “let me put you on hold.” With our AI on the line, your customers get seamless, engaging service that’s all charm and no fuss.
Cut Costs, Not Corners: Let AI Handle Your Calls
Cut costs by using our AI receptionist to manage your routine calls, allowing your staff to focus on more important tasks and eliminating customer wait times altogether.
Say Goodbye to Missed Calls
With Flamingo Digital's AI Receptionist, you’ll never miss another call, ensuring your business remains connected and responsive at all times. Its instant answer functionality guarantees that every call is answered immediately, eliminating waiting times and enhancing customer satisfaction. Whether it’s handling routine enquiries, directing calls to the correct department, or escalating urgent matters to a live agent, Flamingo AI Receptionist ensures your communication is seamless and reliable. Perfect for businesses of all sizes, this innovative solution ensures no opportunity is missed, allowing you to focus on growth while your calls are managed with precision.
AI Meets Enterprise, Flamingo Digital’s Smart Receptionist Solution
Flamingo Digital’s Artificial intelligence receptionist is built for enterprise needs, delivering a seamless blend of cutting-edge technology and human-like interaction. Designed to handle high call volumes effortlessly, this intelligent solution ensures businesses never miss a critical call, even during peak hours. Its advanced AI capabilities allow for natural conversation flows, accurate call routing, and instant escalation to human agents when required, providing a flawless customer experience.
Fully customisable and scalable, Flamingo Digital’s AI Receptionist integrates smoothly with existing enterprise systems, enhancing efficiency while reducing operational costs. Empower your business with an AI receptionist that’s reliable, responsive, and built for success.
See if you like the sound of our voice
Ready to meet Fusion? Press play and hear what our state-of-the-art AI receptionist sounds like.
Fusion can even be customised to match any accent, language, or brand identity you choose.
Ai at Work for Your Bottom Line
AI is incredibly efficient at reducing costs and driving revenue growth by streamlining repetitive tasks, optimising resource allocation, and improving customer engagement. With AI handling routine customer queries, scheduling, and data entry, businesses can reallocate staff to more complex, high-value tasks, saving time and labour expenses. Moreover, AI’s capacity for real-time data analysis enables it to identify trends, upsell opportunities, and customer preferences instantly, helping boost revenue by offering personalised experiences and timely recommendations.
The result is a leaner, more cost-effective operation that delivers higher customer satisfaction and maximises profit potential.
Work Smarter, Not Harder: Let Ai Triage the Traffic
Flamingo Digital's AI receptionist streamlines customer interactions by handling routine inquiries and administrative tasks, freeing up human staff to concentrate on more strategic and productive responsibilities. This innovative solution ensures that businesses can maximise their workforce efficiency while maintaining excellent customer service standards. Our AI receptionist can intelligently route customers to tier two support when their queries require more specialised knowledge or attention. By using advanced natural language processing and context-aware decision-making, we seamlessly connect customers to the appropriate team member, ensuring a smooth and effective resolution process.
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What is a telephone answering service?A telephone answering service ensures that all your business calls are professionally managed, whether you’re unavailable, handling other tasks, or outside of office hours. At Flamingo Digital, our UK-based team acts as a seamless extension of your business, answering calls in your name and handling customer queries with care.
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How does your service integrate with my business?We provide a unique phone number for you to divert your calls to. Our advanced call handling system detects that the call is for your business and displays your company details for our team. This ensures every call is answered professionally, just as if it were handled in-house.
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Can I customise how my calls are answered?Yes, absolutely. As part of our onboarding process, we learn your preferred greetings, brand tone, and specific instructions to ensure every call aligns with your business values. Your customers will always feel they’re speaking directly to your team.
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Do you offer 24/7 telephone answering services?Yes, we provide round-the-clock call handling to ensure your business is always available. Whether it’s after hours, during weekends, or holidays, our team is here to support your customers whenever they need you.
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What industries do you serve?Our telephone answering services cater to a wide range of industries, including healthcare, legal, e-commerce, financial services, and more. No matter your sector, we tailor our solutions to meet your unique needs.
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How do you ensure data security?We prioritise data protection by using secure, GDPR-compliant systems. All calls and data are handled with strict confidentiality, and our advanced encryption safeguards sensitive customer information.
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Can I scale the service as my business grows?Yes, our solutions are fully scalable. Whether you experience seasonal peaks or long-term growth, we can adjust our service to handle increased call volumes without compromising quality.
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What happens if I miss a call?When you miss a call, our team is here to step in. We answer every call on your behalf, capturing all the details you need so you can follow up at your convenience.
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How much does your telephone answering service cost?Our pricing is flexible and designed to suit businesses of all sizes. Contact us for a customised quote that matches your specific requirements and budget.
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How can I get started with Flamingo Digital?Getting started is simple! Reach out to us today, and we’ll guide you through the onboarding process. Within days, you’ll have a professional telephone answering service in place, ready to enhance your customer experience.