Case Studies

Find out more about the different ways our answering service solutions help a variety of businesses

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TM Contractors

Problem

Contractors spend much of their day up a ladder or down in a pipe, leaving little to no time to answer phone calls. This leaves them vulnerable to losing new business opportunities to competitors.

Our Solution

TM Contractors needed some support and approached us in 2020 about our telephone answering service. We discussed their requirements and agreed to a 7-day free trial. After which they understood the value of having a professional service that ensure new business opportunities were not being missed.

Results

As TM Contractors have grown their business, they can allocate more time on providing the best service for their customers, while our telephone agents look after their calls.  

Martin Leasing Ltd

Problem

As a rapidly growing Midlands based property company Martin Leasing was finding it increasingly difficult to manage, log and separate call flows from new enquiries and existing tenants.

Our Solution

Our team created a bespoke script designed to correctly categorise incoming calls and route them to the right person within the organisation, ensuring a smooth experience for customers everytime.

Results

Our solution increased operating hours and service coverage for Martin Leasing ltd whilst reducing costs, our bespoke script ensured calls were sent to the correct DPT 1st time, avoiding repeat calls and customer frustration, our industry-leading leading CRM logged call volumes, call spikes and more critical data to help with future business planning.  

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Image by Becca McHaffie

Immanuel Personal Shopping

Problem

As a small start-up business Immanuel Personal Shopping didn't have the budget availability for a receptionist, but as a premium service, it was still imperative to provide professional front of house representation for the business whenever a client called. 

Our Solution

After speaking with our onboarding team it was clear that a value proposition was required to meet budgeting needs but excellent service had to be maintained.

Results

Our £9.99 monthly telephone answering service package provided 12 hours of coverage, seven days per week and included ten free calls per month. All for just £0.39 per day.