Stop missing your business calls today.

Our virtual receptionists take your business calls when you can't, provide exceptional customer service and 7-day coverage from just £0.50 per call, that's what makes us the UK's best value answering service.

No card details required-Takes less than 60 seconds

Ella, Flamingo Digital virtual receptionist

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The UK's best value telephone answering service 

Virtual receptionist service:

Calls answered in your business name

Fast, free set-up

Perfect for SMEs or start-ups

Professional phone answering from just £0.50 per call

Expertly represent your business

Never have a call go to voicemail again

Text message notification available if required

Tailored inbound campaign:

Calls answered in your business name

Fully bespoke campaign

Dedicated account manager

Perfect for customer service, tech support or sales

Flamingo Digital work as an extension of your in-house team

Media and advertising response

Email management if required

What our customers say

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"This is one of those things I wish as a business we had done sooner"

Jen Founder The Cake People

"Now I can focus on what I love rather than be distracted by phone calls"

Woman on the Street

Louise Founder Thin Design

"If you are doing this by yourself you don't know what you're missing "

Image by Samuel Raita

 Ash Founder Lime Lettings

Here's how it all works

Male Portrait

Addie Customer service Superhero

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Every call answered just the way you like

Our UK-based virtual receptionists professionally answer every call just as you'd like, we understand how important it is to make that great first impression, so as part of our on-boarding process we take the time to understand you, your brand and how to speak to your callers to make sure they get the customer service they deserve.

 

 

A free trial with no strings attached

 

 

Our trial lets you experience our full paid service free for 7 days, We're sure both you and your callers will be impressed by our Customer Service Superhero's and the extra time you'll have in your diary once you've been freed from your phone. 

Pricing that adds up

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Virtual receptionist pricing

Our virtual receptionist services provide a great-value, simple solution for start-up businesses or an existing company with more basic messaging needs. Our agent will capture the following:

 

  • Caller's name
     

  • Company name

 

  • Contact number
     

  • Brief reason for the call

 

 

We offer four packages for this service:

£9.99 per month  10 calls included then £1.30 per call

 

£34.99 per month, 35 calls included then £1.20 per call

£59.99 per month, 60 calls included, then just £1.10 per call

£199.99 per month, 200 calls included, then just £0.95 per call.

 

£0.00 for email delivery of a message £0.10 for text message  delivery

 

*All prices exclude VAT

 

 

 

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Image by Luke Chesser

Tailored campaign pricing

For those looking for more than a basic message taking service, we provide fully flexible, tailored campaigns to deliver a more advanced level of call handling for your business.

For example, we can provide customer service, emergency on-call support, order-taking and diary management. Our tailored campaigns are fully customisable to your business needs, from ad-hoc support to fully outsourced call centre solutions, we work with you to build a bespoke service around you and your business.

 

Tailored campaign pricing:

 

We apply custom pricing for all tailored campaigns, to find out more and receive a quote please use the button below.

About Flamingo Digital

Flamingo Digital was created to seamlessly integrate with your business and its needs, acting as a cost-effective extension of your in-house team. Right from the start, we provide you with a dedicated business manager who will personally assist you, taking the time to understand your business and its needs in order to deliver an efficient and streamlined service. Once a solution has been tailored to you, your account can be set up and ready for you to route calls in as little as 60 minutes. Operating from our head office in the heart of the Midlands just outside of Nottingham city centre, we are ideally located to provide business support services across the UK. Our management team provide over five decades of combined sector expertise, combining this with the substantial investments made into our technology and our people we are confident Flamingo Digital are best placed to treat your business calls with the respect they deserve.

Quality controll
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With calls, quality matters. That’s why our agents only go live handling your calls once they have completed our in-house training academy, designed to ensure all our staff have a full understanding of our systems, processes and client expectations. Once call handling begins, we perform in-house QA on all our virtual receptionists, track daily and monthly performance figures and continually run reward-based incentive schemes to make sure our expected levels of service are maintained. Flamingo Digital aims to make the outsourcing of your phone service efficient and easy. Confusing tariffs, a lack of transparency, and unprofessional agents are commonplace throughout most outsourcing services. However, Our virtual receptionist service provides your business with professionally answered calls in your business name, 7 days a week, 7:00am - 7:00pm. All of our call handlers are based in our Nottingham office and have completed our in-house training program to ensure excellent standards are upheld. Whenever you need us to take your calls for you, simply reroute your calls to the 'divert number' we will provide you with. We will then forward you a message via email or text, relaying the caller's contact details and reason your calling, all for just £0.50 per call. Take a free trial today and see how we can benefit your business.

At the Office
Cut costs improve service

Quality control is one of the most critical parts of our business. We provide business owners and entrepreneurs with consumer-facing services, so we must get it right. Our management team have put in place multiple levels of safeguards including adaptive staff training, live and recorded call monitoring, weekly and monthly KPI targets and ever-evolving technological support, Flamingo Digital was built with customer service at its core. As part of our commitment to SME'S across the UK, we provide a dedicated account manager, free divert number set up, free call forwarding and some of the best value tariffs in the industry, let us empower your business today.

Simply divert your line when you need us

Once your up and running we assign you a unique dedicated phone number, you simply divert your calls to that number whenever you need our help, the number can be local to your business or a national marketing number such as 0800 or 0333. You have a range of options you can choose from, for example, you can divert calls all the time, when busy, when engaged or just out of hours. You can even apply the same rules to incoming calls on your mobile phone. As soon as the divert is activated our agents will begin responding to your customers as if we worked directly for you and were located in the same building, it's the ultimate on-demand support solution.

On the Phone
Take better care of your clients

Showing your clients that you care is crucial, at the end of the day we all want to feel appreciated and important, especially when we’re parting with our money for a service or product. You must respond to your customers quickly and efficiently, to ensure you don’t lose them to a competing business. If your customers get sent to voicemail, you might never get them back. Did you know that 80% of customers who get sent to voicemail never leave a message? How many customers have you missed out on, simply because you couldn’t get to the phone? 

Chatting Over Coffee
We know how important your calls are
Increase your customer acquisition 

Never unnecessarily lose a client again. Let Flamingo Digital help you break through common barriers to client conversion with our virtual answering service. Through Flamingo’s live assistance, increased customer acquisition is well within your reach, and it’s easier than ever. We’ll save you time by connecting you with potential customers and screening out annoying cold calls, so you can focus on running your business.

 

Our answer service provides live, UK-based virtual receptionists, so your customers never have to deal with a confusing A.I. automated system again. While A.I. technology is impressive, it can be difficult to navigate and bothersome for potential clients. We’ve all been there before, not being able to reach a friendly voice on the other end of the line when you’re in need of support is beyond frustrating. When it comes to customer satisfaction, it is clear that nothing can replace human and personal connection. 

When you're running a business or working from home, your calls can be mission-critical to your company's success. When you improve your business's efficiency you can spend your time focusing on the important things - like providing exceptional service to your customers. We offer a range of telephone answering services that not only save you time and money but ensure that your customers are getting the answering service they deserve. You've worked hard building up your business, let us care for your customers as much as you do.