Stop missing your business calls today.
We've helped thousands of businesses avoid the pain of missing critical business calls. Our UK-based team of call answering superheroes are ready to help 24/7.
Ella, Flamingo Digital virtual receptionist
🏆 Award winning service
👍 A free trial to get you started
💸 Best price guarantee
⏰ Same day set up
What our customers say
The UK's Best Value Telephone Answering Service
Power up your business with our award wining service 🚀
Our telephone answering service ensures your calls are always covered, be it new leads, customer service or complaint handling.
Our dedicated team will be trained on your account, ensuring they understand your business, its brand and how you'd like your calls to be handled.
Every call answered just the way you like
A first impression to make you proud ❤️
We understand how important it is to make that great first impression, so as part of our onboarding process we take the time to understand you, your brand, and how to speak to your callers to make sure they get the customer service they deserve.
Take us for a test drive with a free trial 🏎️
Hit the ground running with our seven day trial,* see first hand how an answering service can benefit your business and scale your team.
24/7 coverage as standard 🕰️
We don't charge extra for round the clock coverage, no matter the time of day we are ready to capture your business calls.
How do we know the call is for your business?
We create a a unique phone number that you divert your calls to, within a split second of the call arriving at our Nottingham based data centre our systems detect the call is for you.
Our industry-leading call handling system then springs into action "popping" all of your company details on screen ready for one of our team to answer the call on your behalf.
All calls received are answered in your business name as if a member of your on-site team had answered the call.
The right bundle for you 💘
Our rolling 30-day bundles are perfect for start-ups or medium sized businesses that require a call answering solution. We can adjust your bundle up or down when required, and you get all the benefits of our service including, 7-day per week coverage and access to our online portal.
All our bundle packages capture the following details from your callers, name, number, company name and a brief message.
If you have more bespoke requirements such as order taking, customer service or larger call volume check out or outsourced call centre solution.
*all prices exclude VAT
Meet just some of our customer service superhero's 🦸♂️
Our dedicated team are passionate about customer service and put this at the heart of everything they do, you can find out more about how we train our team and the standards that we set here.
Never miss a lead 👍
Even if your business only operates during weekdays, we ensure you never miss out on potential new business outside of office hours. Our 7 -day-a-week service means we're always ready to speak to your clients and customers on your behalf. This means you can enjoy your time off work, safe in the knowledge that an opportunity won't be missed.
Stay in the loop while your out the office 🧘♀️
Our team will message you all of your customer queries and questions, ready for you to respond when you return to work or can return calls distraction free.
We can tell if they've called before ☎️
Our system will alert our team if a caller has rung multiple times, this enables us to flag the message as urgent so you can review the situation and decide the best course of action to take.
We can also take instruction from you to make a call transfer directly to you if a call is received from a particular individual.
Take a listen 🎧
Listen to our team in action
Callers name anonymised for privacy
Get a quote today and take a 7 day trial
Decades of experience
Suitable for small & large businesses
Dedicated onboarding team
Fully bespoke solution
Common questions
What happens if I get more than one call at the same time?
Our system is designed to handle multiple simultaneous calls, if and when this happens the calls are automatically routed across our team of agents who can all speak at the same time on your number. It's one of the benefits of our service and helps provide protection from unexpected call spikes.
Do all my calls have to be answered by Flamingo Digital?
No, you're in full controll and can choose to send all your call to us, overflow calls when your line is busy or calls during set times or days, it's a total flexable solution designed to work around your business needs.
Am I tied into a long-term contract?
No, all of our bundle packages operate on a monthly rolling contract giving you the flexability to change your bundle up or down when required or leave when you need to.
Do you keep a log of past messages?
Yes, all of our customers get access to our client portal, this lets you view call statistics and view your message history and the history of your team. You can also set your availability status so our agents know if they should be patching calls through to you or if your on holiday.
Start benefiting from a professional solution today
Business number with any area code
If you already have a business phone number you can simply divert this to us, if you need a new one, we can provide a number with any area code or national number of your choosing. You can find out more about this on our Virtual Landline page.
A free flowing natural-sounding call
Using the details you provide our system presents our team with all your critical business details, name, address, key people and what you do. This fused with a holistic approach to training equips our team with everything they need to sound like a member of yours.
Fast simple setup, no management fees
Unlike some other providers we don't charge you monthly management fees or a premium for weekend coverage, your bundle gives you access to all the key parts of our service offering.
Instant message delivery
As soon as any call is completed and our agent has completed all relevant notes your message is sent to you simultaneously via the delivery method of your choosing. Email, text, and our online portal.
"We saved over £1,000 per month compared to our previous provider, the difference was shocking"
Joseph Martin
Managing Director Martin Leasing Ltd
Banish bots, discover the benefits of our live call answer service
Powered by people 😎
Give all your customers the VIP treatment by offering them a human first contact experience, this is particular important when trying to capture new business leads as 70% of consumers will hang up if they get a voicemail or an IVR that can't understand them,
Incredible value, exceptional coverage 💸
As standard all our customers get seven day per week coverage, all from just £0.39 per day. Compare this to the cost of a receptionist just working 09:00 to 5:00 Monday to Friday and see how much you could save.
Freedom from your phone ☎️
As a business owner life can sometimes feel relentless and down-time a guilty pleasure, with our call answering solution you're in full control whilst always presenting a professional front of house to your customers.
About Flamingo Digital
Flamingo Digital was created to seamlessly integrate with your business and its needs, acting as a cost-effective extension of your in-house team. Right from the start, we provide you with a dedicated business manager who will personally assist you, taking the time to understand your business and its needs in order to deliver an efficient and streamlined service. Once a solution has been tailored to you, your account can be set up and ready for you to route calls in as little as 60 minutes. Operating from our head office in the heart of the Midlands just outside of Nottingham city centre, we are ideally located to provide business support services across the UK. Our management team provide over five decades of combined sector expertise, combining this with the substantial investments made into our technology and our people we are confident Flamingo Digital are best placed to treat your business calls with the respect they deserve.
Quality control
With calls, quality matters. That’s why our agents only go live handling your calls once they have completed our in-house training academy, designed to ensure all our staff have a full understanding of our systems, processes and client expectations. Once call handling begins, we perform in-house QA on all our virtual receptionists, track daily and monthly performance figures and continually run reward-based incentive schemes to make sure our expected levels of service are maintained. Flamingo Digital aims to make the outsourcing of your phone service efficient and easy. Confusing tariffs, a lack of transparency, and unprofessional agents are commonplace throughout most outsourcing services. However, Our virtual receptionist service provides your business with professionally answered calls in your business name, 7 days a week, 7:00am - 7:00pm. All of our call handlers are based in our Nottingham office and have completed our in-house training program to ensure excellent standards are upheld. Whenever you need us to take your calls for you, simply reroute your calls to the 'divert number' we will provide you with. We will then forward you a message via email or text, relaying the caller's contact details and reason your calling, all for just £0.50 per call. Take a free trial today and see how we can benefit your business.
Cut costs improve service
Quality control is one of the most critical parts of our business. We provide business owners and entrepreneurs with consumer-facing services, so we must get it right. Our management team have put in place multiple levels of safeguards including adaptive staff training, live and recorded call monitoring, weekly and monthly KPI targets and ever-evolving technological support, Flamingo Digital was built with customer service at its core. As part of our commitment to SME'S across the UK, we provide a dedicated account manager, free divert number set up, free call forwarding and some of the best value tariffs in the industry, let us empower your business today.
Simply divert your line when you need us
Once your up and running we assign you a unique dedicated phone number, you simply divert your calls to that number whenever you need our help, the number can be local to your business or a national marketing number such as 0800 or 0333. You have a range of options you can choose from, for example, you can divert calls all the time, when busy, when engaged or just out of hours. You can even apply the same rules to incoming calls on your mobile phone. As soon as the divert is activated our agents will begin responding to your customers as if we worked directly for you and were located in the same building, it's the ultimate on-demand support solution.
Take better care of your clients
Showing your clients that you care is crucial, at the end of the day we all want to feel appreciated and important, especially when we’re paying for a service or product. In today's fast-paced environment businesses must respond quickly to customer enquiries and complaints to make sure they don’t lose them to a competing business. Considering that the latest data indicates that it's 5x cheaper to retain an existing customer than it is to acquire a new one this mindset is more critical than ever. Imagine for a moment if you were calling a new business for the first time only to be greeted with a voicemail, it doesn't set the most professional impression. Did you know that 80% of customers who get sent to voicemail never leave a message? How many customers have you missed out on, simply because you couldn’t get to the phone?
Increase your customer acquisition
Never unnecessarily lose a client again. Let Flamingo Digital help you break through common barriers to client conversion with our virtual answering service. Through Flamingo Digitals live assistance, increased customer acquisition is well within your reach, and it’s easier than ever. We’ll save you time by connecting you with potential customers and screening out annoying cold calls, so you can focus on running your business.
Our answer service provides live, UK-based virtual receptionists, so your customers never have to deal with a confusing A.I. automated system again. While A.I. technology is impressive, it can be difficult to navigate and bothersome for potential clients. We’ve all been there before, not being able to reach a friendly voice on the other end of the line when you’re in need of support is beyond frustrating. When it comes to customer satisfaction, it is clear that nothing can replace human and personal connection.
We know how important your calls are
When you're running a business or working from home, your calls can be mission-critical to your company's success. When you improve your business's efficiency you can spend your time focusing on the important things - like providing exceptional service to your customers. We offer a range of telephone answering services that not only save you time and money but ensure that your customers are getting the answering service they deserve. You've worked hard building up your business, let us care for your customers as much as you do. Because this ethos is the foundation of Flamingo Digital Ltd, we give every client access to an online portal, this portal enables you to track your calls, view messages for yourself, your business and company-wide. You can even set availability for yourself and your teammates at the click of a mouse. Need call transfers to be put on hold and ask us to take a message instead? just log in and mark the correct staff member as "unavailable" or "on holiday" the change is instant and updates the Flamingo Digital CRM automatically for any of our agents that take calls on your account.
Always a voice never a voicemail
On average more than 75% of people who hear a voicemail don't leave a message, for your business this could be a lost lead, an existing customer with an urgent query, a staff member trying to notify you they will be late. The simple act of one missed call can result in a cascade of avoidable problems for your business. Our incredible value phone answer service packages can provide twelve hours of coverage seven days per week for just £0.39p. A few pence per day pales into insignificance compared to the cost of an in-house staff member, with ever-increasing minimum wages costs and overheads increasing the difference becomes more and more apparent. We understand that trusting a third-party organisation with one of your most valuable assets (your customers) can feel like a daunting prospect. But rest assured Flamingo Digital was born with customer service at the heart of what we do, it's also another reason why we don't tie customers into long term contracts. It's in our best interest to consistently maintain the service levels you will soon come to expect and work with you to design a bespoke answering service that's right for you, your business and your customers.