About Flamingo Digital

Flamingo Digital was created to seamlessly integrate with your business and its needs, acting as a cost-effective extension of your in-house team. Right from the start, we provide you with a dedicated business manager who will personally assist you, taking the time to understand your business and its needs in order to deliver an efficient and streamlined service. Once a solution has been tailored to you, your account can be set up and ready for you to route calls in as little as 60 minutes. Operating from our head office in the heart of the Midlands just outside of Nottingham city centre, we are ideally located to provide business support services across the UK. Our management team provide over five decades of combined sector expertise, combining this with the substantial investments made into our technology and our people we are confident Flamingo Digital are best placed to treat your business calls with the respect they deserve.

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Quality controll

With calls, quality matters. That’s why our agents only go live handling your calls once they have completed our in-house training academy, designed to ensure all our staff have a full understanding of our systems, processes and client expectations. Once call handling begins, we perform in-house QA on all our virtual receptionists, track daily and monthly performance figures and continually run reward-based incentive schemes to make sure our expected levels of service are maintained. Flamingo Digital aims to make the outsourcing of your phone service efficient and easy. Confusing tariffs, a lack of transparency, and unprofessional agents are commonplace throughout most outsourcing services. However, Our virtual receptionist service provides your business with professionally answered calls in your business name, 7 days a week, 7:00am - 7:00pm. All of our call handlers are based in our Nottingham office and have completed our in-house training program to ensure excellent standards are upheld. Whenever you need us to take your calls for you, simply reroute your calls to the 'divert number' we will provide you with. We will then forward you a message via email or text, relaying the caller's contact details and reason your calling, all for just £0.50 per call. Take a free trial today and see how we can benefit your business.

Cut costs improve service

Quality control is one of the most critical parts of our business. We provide business owners and entrepreneurs with consumer-facing services, so we must get it right. Our management team have put in place multiple levels of safeguards including adaptive staff training, live and recorded call monitoring, weekly and monthly KPI targets and ever-evolving technological support, Flamingo Digital was built with customer service at its core. As part of our commitment to SME'S across the UK, we provide a dedicated account manager, free divert number set up, free call forwarding and some of the best value tariffs in the industry, let us empower your business today.

Simply divert your line when you need us

Once your up and running we assign you a unique dedicated phone number, you simply divert your calls to that number whenever you need our help, the number can be local to your business or a national marketing number such as 0800 or 0333. You have a range of options you can choose from, for example, you can divert calls all the time, when busy, when engaged or just out of hours. You can even apply the same rules to incoming calls on your mobile phone. As soon as the divert is activated our agents will begin responding to your customers as if we worked directly for you and were located in the same building, it's the ultimate on-demand support solution.

Take better care of your clients

Showing your clients that you care is crucial, at the end of the day we all want to feel appreciated and important, especially when we’re parting with our money for a service or product. You must respond to your customers quickly and efficiently, to ensure you don’t lose them to a competing business. If your customers get sent to voicemail, you might never get them back. Did you know that 80% of customers who get sent to voicemail never leave a message? How many customers have you missed out on, simply because you couldn’t get to the phone? 

Increase your customer acquisition 

Never unnecessarily lose a client again. Let Flamingo Digital help you break through common barriers to client conversion with our virtual answering service. Through Flamingo’s live assistance, increased customer acquisition is well within your reach, and it’s easier than ever. We’ll save you time by connecting you with potential customers and screening out annoying cold calls, so you can focus on running your business.

Our answer service provides live, UK-based virtual receptionists, so your customers never have to deal with a confusing A.I. automated system again. While A.I. technology is impressive, it can be difficult to navigate and bothersome for potential clients. We’ve all been there before, not being able to reach a friendly voice on the other end of the line when you’re in need of support is beyond frustrating. When it comes to customer satisfaction, it is clear that nothing can replace human and personal connection.