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Outsourced Call Handling Services Built Around Your Business

Meet the demands of modern customers with a partner you can trust for call handling services. Rapidly deploy a fully bespoke CX solution with a single point of contact and the power to access a UK-based team of call handling experts when you need them.

 
  • 7 Day A Week Service

  • Decades of Call Centre Operation Experience

  • Best Prices Available

  • Enjoy Free Trial

 

Ella, Flamingo Digital virtual receptionist

What our customers say

Your Own Team of Experts Without the Overheads

We understand that for any business, it can feel like a leap of faith to trust an external organisation with your most valuable asset, your customers.

 

On this basis, we have implemented a full onboarding process with a dedicated single point of contact who will work with you to design a bespoke call-handling solution that understands your customer needs, your brand values and internal performance metrics.

call handling services

Delivering a Best-In-Class CX

At Flamingo Digital, customer service underpins everything we do; our onboarding team will work with you to create the outsourced contact centre experience your customers deserve. We provide bespoke, scalable solutions that grow with your business and adapt to seasonal variations or business needs.

We can provide comprehensive reporting and call statistics, often far more detailed than available in-house data. To find out more about us and our company ethos, please click here.

Instant delivery of your messages and 24/7 access to our client portal.

professional voice for your business, leave the customer service to us.

Full reporting of call flows, outcome resolution and  data tracking.

Resilient technology with expertise on-demand to maintain continuity.

Outsource Call Handling Services with Confidence

Drive Efficiency With a Reliable Partner

 

Our data centre was built with continuity in mind, with multiple bonded fibre broadband connections, automatic 5G rollover, ready-to-deploy emergency home worker kits and active system status monitoring. You can be sure Flamingo Digital are a reliable partner. This is why multiple national and international brands trust us to look after their customers.

Create a bespoke solution

Decades of experience

Suitable for small & large businesses

Dedicated onboarding team

Fully bespoke solution

Number of Employees

Full Control, Just How It Should Be

Our ​outsourced contact centre puts you in control, giving you the on-demand ability to reduce customer wait times and instantly grow your team without having to invest in recruitment, resources or training. 

 

Enjoy the benefits of best-in-class technology and receive extended coverage hours seven days per week, even when your office is closed.

call handling services

Combine the Best People and the Best Technology

Our management team has decades of customer service and call centre operations experience. Combine this with our investments in technology such as market-leading CRMS, bespoke scripting software, soft phones, cloud-hosted call routing, and remote working VPN networks.

 

Flamingo Digital can ensure that you and your customers are in safe hands. Get in touch with us today!

call handling service

Majors Accountancy client success story

As a rapidly expanding accountancy practice, Majors wanted to ensure that the service standards their clients were used to could be maintained during business growth and spikes of seasonal demand. After approaching Flamingo Digital and working with our onboarding team a plan of action was put in place to utalise our outsourced customer service solution. 

 

Within 24 hours a custom script was created enabling Flamingo Digital to capture overflow calls, provide extended opening hours and offer message logs and call tracking through our client portal. 

"Total professionalism from the start. Our clients have commented to us on how professional our telephone gentleman is and that communication is working well. Not are we now not missing any calls but those answered by Flamingo are done better than us"

 

Stewart Macgregor FCCA, Director at Majors LTD

Help Desk Support Delivered

Let us quickly and efficiently resolve your customer queries with our help desk support solution. Our professional script writers will work with you to create a process aligned with your business needs, providing immediate triage to your customer queries and raising support tickets or transferring escalations.

 

By working with Flamingo Digital, you can rapidly deploy a fluid and dynamic help desk solution with seven-day-per-week coverage.

call handling uk

Trusted Across Multiple Sectors

Our broad client base is a testament to the range of skills we have waiting to support your business. A small selection of the projects we've worked on include TV response campaigns, estate agent CX management, legal support lines and help desk solutions for the EV industry.

call handling customer service
call handling services

Working to Become Part of Your Team

We work to integrate with your business in the most fluid way possible. Our state-of-the-art systems enable us to create a call process unique to your customer's needs. We can also remotely access any cloud-based software platform and provide dual integration between our platform and yours.

Make Your CX Sparkle

We don't believe in churning numbers; we aim to delight your customers at every interaction. Our training academy fosters this culture from the moment a new team member joins us at Flamingo Digital.

call handling service

Still unsure which service is best for you?

Request a call back from a member of our onboarding team 

  • About Flamingo Digital
    Flamingo Digital was created to seamlessly integrate with your business and its needs, acting as a cost-effective extension of your in-house team. Right from the start, we provide you with a dedicated business manager who will personally assist you, taking the time to understand your business and its needs in order to deliver an efficient and streamlined service. Once a solution has been tailored to you, your account can be set up and ready for you to route calls in as little as 60 minutes. Operating from our head office in the heart of the Midlands just outside of Nottingham city centre, we are ideally located to provide business support services across the UK. Our management team provide over five decades of combined sector expertise, combining this with the substantial investments made into our technology and our people we are confident Flamingo Digital are best placed to treat your business calls with the respect they deserve.
  • Quality control
    With calls, quality matters. That’s why our agents only go live handling your calls once they have completed our in-house training academy, designed to ensure all our staff have a full understanding of our systems, processes and client expectations. Once call handling begins, we perform in-house QA on all our virtual receptionists, track daily and monthly performance figures and continually run reward-based incentive schemes to make sure our expected levels of service are maintained. Flamingo Digital aims to make the outsourcing of your phone service efficient and easy. Confusing tariffs, a lack of transparency, and unprofessional agents are commonplace throughout most outsourcing services. However, Our virtual receptionist service provides your business with professionally answered calls in your business name, 7 days a week, 7:00am - 7:00pm. All of our call handlers are based in our Nottingham office and have completed our in-house training program to ensure excellent standards are upheld. Whenever you need us to take your calls for you, simply reroute your calls to the 'divert number' we will provide you with. We will then forward you a message via email or text, relaying the caller's contact details and reason your calling, all for just £0.50 per call. Take a free trial today and see how we can benefit your business.
  • Cut costs improve service
    Quality control is one of the most critical parts of our business. We provide business owners and entrepreneurs with consumer-facing services, so we must get it right. Our management team have put in place multiple levels of safeguards including adaptive staff training, live and recorded call monitoring, weekly and monthly KPI targets and ever-evolving technological support, Flamingo Digital was built with customer service at its core. As part of our commitment to SME'S across the UK, we provide a dedicated account manager, free divert number set up, free call forwarding and some of the best value tariffs in the industry, let us empower your business today.
  • Simply divert your line when you need us
    Once your up and running we assign you a unique dedicated phone number, you simply divert your calls to that number whenever you need our help, the number can be local to your business or a national marketing number such as 0800 or 0333. You have a range of options you can choose from, for example, you can divert calls all the time, when busy, when engaged or just out of hours. You can even apply the same rules to incoming calls on your mobile phone. As soon as the divert is activated our agents will begin responding to your customers as if we worked directly for you and were located in the same building, it's the ultimate on-demand support solution.
  • Take better care of your clients
    Showing your clients that you care is crucial, at the end of the day we all want to feel appreciated and important, especially when we’re paying for a service or product. In today's fast-paced environment businesses must respond quickly to customer enquiries and complaints to make sure they don’t lose them to a competing business. Considering that the latest data indicates that it's 5x cheaper to retain an existing customer than it is to acquire a new one this mindset is more critical than ever. Imagine for a moment if you were calling a new business for the first time only to be greeted with a voicemail, it doesn't set the most professional impression. Did you know that 80% of customers who get sent to voicemail never leave a message? How many customers have you missed out on, simply because you couldn’t get to the phone?
  • Increase your customer acquisition
    Never unnecessarily lose a client again. Let Flamingo Digital help you break through common barriers to client conversion with our virtual answering service. Through Flamingo Digitals live assistance, increased customer acquisition is well within your reach, and it’s easier than ever. We’ll save you time by connecting you with potential customers and screening out annoying cold calls, so you can focus on running your business. ​ Our answer service provides live, UK-based virtual receptionists, so your customers never have to deal with a confusing A.I. automated system again. While A.I. technology is impressive, it can be difficult to navigate and bothersome for potential clients. We’ve all been there before, not being able to reach a friendly voice on the other end of the line when you’re in need of support is beyond frustrating. When it comes to customer satisfaction, it is clear that nothing can replace human and personal connection.
  • We know how important your calls are
    When you're running a business or working from home, your calls can be mission-critical to your company's success. When you improve your business's efficiency you can spend your time focusing on the important things - like providing exceptional service to your customers.We offer a range of telephone answering services that not only save you time and money but ensure that your customers are getting the answering service they deserve. You've worked hard building up your business, let us care for your customers as much as you do. Because this ethos is the foundation of Flamingo Digital Ltd, we give every client access to an online portal, this portal enables you to track your calls, view messages for yourself, your business and company-wide. You can even set availability for yourself and your teammates at the click of a mouse. Need call transfers to be put on hold and ask us to take a message instead? just log in and mark the correct staff member as "unavailable" or "on holiday" the change is instant and updates the Flamingo Digital CRM automatically for any of our agents that take calls on your account.
  • Always a voice never a voicemail
    On average more than 75% of people who hear a voicemail don't leave a message, for your business this could be a lost lead, an existing customer with an urgent query, a staff member trying to notify you they will be late. The simple act of one missed call can result in a cascade of avoidable problems for your business. Our incredible value phone answer service packages can provide twelve hours of coverage seven days per week for just £0.39p. A few pence per day pales into insignificance compared to the cost of an in-house staff member, with ever-increasing minimum wages costs and overheads increasing the difference becomes more and more apparent. We understand that trusting a third-party organisation with one of your most valuable assets (your customers) can feel like a daunting prospect. But rest assured Flamingo Digital was born with customer service at the heart of what we do, it's also another reason why we don't tie customers into long term contracts. It's in our best interest to consistently maintain the service levels you will soon come to expect and work with you to design a bespoke answering service that's right for you, your business and your customers.
  • Fast setup, minimal cost
    Business moves fast, that's why we have a team of dedicated account managers ready to respond when you need them. We can provide same-day set-up and have scalable solutions that can be deployed as your business grows. We can have a new number live in as little as 5 minutes, so why not put us to the test by utilising our free trial offer? Make full use of our virtual number service for seven days with no obligation, just let us know the area code you'd like (or a national number if required) and we can start your activation process immediately. Flamingo Digital offer a wide range of service designed to power your business, if you need any of or other solutions such as call answering or business broadand then make sure you use the widget to request a call from our onboarding team, they will likely be able to offer you a "bundle deal" making sure you get the very best possible price for the service that you require.
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