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Outsourced call centre solutions built around your business.

Our outsourced call centre solution is designed for businesses that require fully bespoke call handling, we can create a custom script built to your requirements and provide services such as order lines, product recalls, emergency response, overflow, customer service and media response.

Ella, Flamingo Digital virtual receptionist

What our customers say

Your own team of experts without the overheads

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UK Based Call Handling

At Flamingo Digital we can provide full call centre outsourcing solutions, no matter your requirements. We understand that for any business it can feel like a leap of faith to trust an external organisation with your most valuable asset, your customers. On this basis, we have implemented a full onboarding process with a dedicated single point of contact who will work with you to design a bespoke call handling solution that understands your customer needs, your brand values and internal performance metrics.

Knowledge and technology combined

At the Office

Decades Of Experience

Our management team have decades of customer service and call centre operations experience. Combine this with our investments in technology such as market-leading CRM's, bespoke scripting software, dedicated fibre lines with 5G backup, cloud-hosted call routing and remote working VPN networks. Flamingo Digital can ensure that you and your customers are in safe hands.

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Passionate About People

We invest in our people, our rigorous recruitment process enables the very best talent to emerge. When combined with our industry-leading in-house training program you can be confident your customers are getting the service they deserve.

Here to support your business needs

Just some of the call types we handle

Engineer response

Customer response

Online order assistance

Emergency response line

I.T support

Insurance claims line

Roadside assistance

Hotel concierge

Outbound customer surveys

Help desk

Customer support

Out of hours

Call out escalation

Customer service management 

Overflow

Call handling

Lone worker support

Cross-sell and upsell campaigns

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Call Center Employee

Don't leave your customers waiting 

Our ​outsourced call centre puts you in control, giving you the on-demand ability to reduce customer wait times and instantly grow your team without having to invest in recruitment or training. Enjoy the benefits of best-in-class technology and receive extended coverage hours seven days per week, even when your office is closed.

Take us for a test drive

We offer a free 7-day trial across all of our services. This provides an opportunity for us to demonstrate the service standards we will provide to your customers, while also giving us the time to understand your business, your way of working, and how we can best integrate with them.

Compare our services

Lets talk

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UK Call Handling

At Flamingo we don't offshore any of our calls, we take them all directly at our Nottingham based office. We do this to make your customer experience better and because we know how important your customers are to your business. Did you know that new customer acquisition is 5x more expensive than maintaining an existing customer relationship? We put this critical business metric at the heart of everything we do because your customers mean as much to us as they do to you.

Our call handling service gives you the flexibility to rapidly adjust to market changes and customer demand, for example, one of our clients operating within the pet food industry used to divert an average of 20 calls per day to Flamingo Digital, during the pandemic a huge upsurge in demand caused calls to spike to an average of 317 per day, a number far beyond the operational abilities of on-site staff, Flamingo Digital were able to absorb the additional volume with ease and bring peace of mind to our client that call demand was being comfortably met.

On the Phone
Why an outsourced call centre makes sense

If you feel like it’s impossible to answer every single client call, don’t worry. Running a business is busy - we get it, and that’s where we come in. Flamingo’s virtual phone answering service will ensure that every single one of your potential clients is answered in a prompt, polite, and informative manner, so that you don’t miss out on any valuable leads. We’ll increase your customer satisfaction, even while you’re out of the office! 

 

Stop Getting Annoying Cold Calls

 

There are some calls that you might want to miss, such as unwanted cold calls from pushy salespeople. Just when you get excited about the phone ringing with a curious customer, it turns out to be nothing more than a cold call you aren’t interested in. Even worse, it could be an automated call just there to waste your valuable time. If you just can’t seem to shake certain companies that just keep calling you, let us do the hard work to filter them out. Flamingo’s 

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Full control of your call handling

When you decide to use Flamingo Digital, you don't have to make a binary choice about taking your calls in-house or outsourcing them. We have built our service around flexibility and adaptability. Giving you the freedom to divert calls to us when needed, be this at certain times of the day, if your line is busy, emergency overflow or if your reception staff are off. This approach also has the added benefit of cost efficiency, all our tariffs only charge you when a member of our team is actively working on your account, not for "wait time". Many of our clients enjoy a cost-saving compared to in-house staff and benefit from broader coverage thanks to our 7:00 am - 7:00 pm seven days per week operating hours.

How an outsourced call centre works

An outsourced call centre like ours acts as a virtual receptionist for your callers, we take and relay messages on behalf of different companies offering many different services based on what a company needs, whether that be capturing customer data, taking and amending bookings, transferring a call to the right person, or simply taking a message. 

At Flamingo Digital we provide you with your own business phone number in any format you require. Whether that be geographical or non-geographical, we can provide a number tailored to your individual business needs.

At Flamingo Digital we consistently monitor our team members to ensure service standards are met. We aim to answer calls within 3 rings, always introducing ourselves using the client requested greeting, following the correct script processes for the company we are answering on behalf of, and confirming that all details that are needed are correct.