Telephone Answering Service for Retail
Enhance your retail customer experience
Virtual Receptionist
From diary management to sales and support enquiries, we have got you covered.
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Call Handling
Never leave a customer hanging with calls answered quickly by a virtual PA.
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Industry Skills
Your calls will be handled by experienced PA's with knowledge of your business and industry.
What our customers say
Bespoke for retail
Flexible Support
Your services can increase during busy shopping periods, such as sales and holidays.
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Personal Touch
We know retail is a people business, your customers will not have to speak to bots but have a friendly and professional voice to help them.
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Industy Skills
Our PAs have skills and experience in retail and now how to deal with customer queries.
Featured case study
Immanuel Personal Shopping
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As a small start-up business, Immanuel Personal Shopping didn't have the budget availability for a receptionist, but as a premium service, it was still imperative to provide professional front of house representation for the business whenever a client called.
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After speaking with our onboarding team a value proposition was required to meet budgeting needs, but excellent service had to be maintained.
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Our £9.99 monthly telephone answering service package provided 12 hours of coverage, seven days per week, and included ten free calls per month. All for just £0.39 per day.
Increase your retail business with a virtual receptionist today?
Outsourced solutions for your retail business
Our outsourced service creates a set process for your accountancy practice, providing ample staff coverage and extended opening hours all whilst providing professional front of house representation. All businesses have quiet and busy periods causing unpredictable call flows that can be hard to manage. By entrusting Flamingo Digital to take your calls you remove these problems from your business model. Our virtual reception service can be scaled up and down when needed, help support you through unpredictable staffing issues such as sickness or maternity leave and give you more flexability around holiday requests.
