Image by Graydon Driver

Telephone answering services for live events.

Image by Clay Banks

Services available

Live Event Answering Service

Organising live events requires advanced logistical planning, let us take some of the burden by operating a dedicated booking line for your event. Our professional teams work seven days per week and can provide both customer service and ticket sales to your callers.

A service that's right for you

Depending on your needs we can tailor our services to your requirements, we have handled large call volumes across a wide variety of business sectors, you can find out more about Flamingo Digital and how we operate on our "about" page.  


 

What our customers say

A flexible solution for your live event

Rolling contracts

We don't expect you to commit to long term contracts when running live events, our range of answering services give you full flexibility via our one-month rolling contracts.

Responsive Call Handling

Together across the business, our team members have countless decades of customer service experience. You can rest assured that your calls will be professionally handled in the UK on-site at our Nottingham office. We also provide all of our clients with access to our cloud-based client portal, enabling you to view call stats and set availability for your team members.

Image by NeONBRAND
Image by Nick Karvounis

Featured case study

A national events company contacted us as they were putting on and hosting their first-ever live music festival, with no solution in place we worked closely with the events operations team and came up with a tailored package providing phone support for website bookings and a dedicated ticket line for those without internet access. We also had to integrate with our client's CRM so that we could assist with customer service issues such as cancellations and amending ticket dates.

3 reasons you need an answering service for your live event

1. Stop missing leads

A dedicated team waiting to take your calls, avoid rushing to grab your mobile phone or have clients going to voicemail when you can't answer straight away.

 

2. Your brand matters

We represent your business in line with your brand values and customer expectations, we also operate seven days per week increasing your opportunity for ticket sales.

3. Avoid large overheads


Benefit from industry-leading technology, CRM systems and fully trained teams of staff without the heavy in-house investment requirements. 

Image by Nicolas LB
How can we help with your live event?

The popularity of live events has experienced rapid growth as the covid-19 pandemic has begun to abate, from music events, escape rooms, scare mazes and seasonal events. Amongst all of the planning, health and safety requirements and heavy financial investment it's easy to overlook how you will handle calls from potential attendees. Using our industry expertise, we can rapidly deploy booking and customer service lines for your live event, we have our own UK based call centre with a team of dedicated and experienced call handling agents who can answer calls in your business name as if a member of your own team, we can integrate with your booking platform or use a web link to make bookings via your consumer website, we can provide multiple numbers free of charge (subject to minimum call volume) so that you can accurately track where your calls are coming from and the effectiveness of your ad campaigns.

Image by Austin Neill