Welcome to Flamingo Digital
We have one simple mission, to answer your business calls perfectly every time. We hope this page will show you the dedication and resources we put into making this happen.
If you still have any unanswered questions don't hesitate to contact our onboarding team.
0115 855 0455
Ella, Flamingo Digital virtual receptionist
It's about trust
We understand how much hard work goes into building a business, that's why we know how important it is to trust the organisation that will be representing you on every call. Our leadership team have decades of experience running multiple businesses and countless years of direct hands-on experience within the answering service industry. We place a firm focus on in-house staff training designed to ensure this vast resource of industry expertise is cascaded down through our team, we have created a bespoke training program that equips agents for the wide variety of calls they will receive during the working day, providing practical workflows that ensure continuity of standards and represent our client's businesses as if they were our own.
Just some of our clients
We're proud of our team and the levels of professionalism they deliver to our clients on a daily basis, at the heart of this lies our bespoke in-house training program. All new staff members go through this rigorous ten-week process, introducing them to every element of the business and equipping them with the tools, resources and knowledge they need to meet our service standards.
Flamingo Digital believes in empowering individuals to take ownership of problems and utilise available resources to deliver exceptional results.
Technology you can rely on
Technology is the backbone that powers any telephone answering service, we use industry-leading CRM applications that give our clients a magnitude of bespoke scripting flexibility. We can provide message delivery via multiple email addresses, SMS and via our online client portal. We have our own UK based office in Nottingham with our own directly employed teams, we never use external providers to answer your calls and we have business continuity plans in place to protect service levels in the event of lockdowns or force major events. Laptops and home working kits are ready to deploy powered by secure VPN networking and cloud-based VOIP infrastructure and the latest in sip trunk technology to make sure we're always ready to answer your calls.
"We were finding it difficult to manage unpredictable call flows in-house with staff becoming increasingly frustrated when distracted from key tasks to entre the phone. We had concerns about sending our calls to an external organisation but after multiple in-depth discussions, Flamingo Digital put our mind at rest. All I can say is I wish I had made the leap sooner, I have found the service to be more cost-effective while at the same time increasing hours of availability for our clients"
A and J Trading Ltd
"As a property company having a reliable answering service for our tenants to call is absolutely critical, we have found the online portal particularly convenient as it allows us to manage all our messages and call stats in one online location"